In the event of a failure of a product (tiles, grouts and adhesives) purchased from Tile Space, we will replace the product and also cover the cost of a new installation. Tile Space will help you with the products you need to get the job done right.
However, to ensure your project is covered by our 15 Year Extended System Warranty you need to make sure:
1. The substrate (what the tiles are installed on) has been prepared correctly.
2. The tiles are installed to current building code standards and, if required, a code of compliance is issued for the project.
3. Only ASA or Mapei systems are used in the installation of your tiles, and are correctly installed as per the relevant manufacturers’ installation specifications.
4. The Tile Space warranty registration process is fully completed.
Unfortunately if any of the above is not completed correctly we are unable to cover you for the 15 Year Extended System Warranty, but you should still be covered by our 10 Year Tile Warranty.