Freight & Delivery

  • Freight is payable on all deliveries.
  • Please check goods on receipt and if any damage, advise Tile Space within 24 hours of delivery as neither the carrier nor Tile Space can accept subsequent claims.
  • All responsibility for damage after goods collection or signing of the delivery docket transfers to the Purchaser.
  • We strive to meet required delivery dates, but where not met, we will not be responsible for any loss, damage or sub sequential loss arising from any delay.

Quantities

  • Order quantity: Ensure you include a percentage for cutting (we generally recommend 10-15% of the area to be tiled). Should you require more tiles at a later date, we will endeavour to obtain the same batch. However, this is not always possible, so it is recommended you order a sufficient quantity to tile your project.
  • All orders will be calculated to the nearest full box lot.

Shading/Batch Variation

  • Freight is payable on all deliveries.
  • Please check goods on receipt and if any damage, advise Tile Space within 24 hours of delivery as neither the carrier nor Tile Space can accept subsequent claims.
  • All responsibility for damage after goods collection or signing of the delivery docket transfers to the Purchaser.
  • We strive to meet required delivery dates, but where not met, we will not be responsible for any loss, damage or sub sequential loss arising from any delay.

Returns

  • All returns are subject to prior approval.
  • Tile Space has a policy of not accepting returns if you have ordered too many or change your mind. We will willingly fulfil our obligations under the Consumers Guarantee Act, if the product is defective.
  • All other returns, if accepted, will be charged a 30% handling fee.
  • We cannot accept returns for indented items, sale or clearance line, damaged or partly opened boxes or goods received later than 30 days after invoice date.


Terms of Payment


EX STOCK:
(Cash Sale Transactions)

  • Payment is required in full before delivery.
  • To secure an order, a 60% deposit is required.
  • Payment in full is required before delivery of product and within 30 days of order date.
  • The deposit is refundable if order is cancelled within 7 days of order date.
  • Stock cannot be reserved for more than 7 days without a 60% deposit.


INDENT ORDERS:
(Cash Sale Transactions)

  • To secure an order, a 100% non-refundable deposit is required.
  • The balance is to be paid within 7 days of goods arriving into our store.
  • Indent order must be delivered within 30 days of good arrival.

Installation

  • Please ensure the tiles you select have the correct technical characteristics including the PEI rating for the area being laid.
  • Goods must be installed in accordance with best tiling practice, manufacturers directions, guidelines and relevant New Zealand building standards. We take no responsibility for product failure caused by non-observance of any such directions and standards.
  • Please be aware that tile installation and laying constitutes aesthetic acceptance of goods. Any claims once tiles are fixed cannot be accepted.