FREIGHT & DELIVERY

• Freight is payable on all deliveries.
• Delivery refers to and covers the cost of Freight to site only. All on site product movement and costs associated thereof, is the sole responsibility of the customer.
• Please check goods on receipt and if any damage, advise Tile Space within 24 hours of delivery as neither the carrier nor Tile Space can accept subsequent claims.
• All responsibility for damage after goods collection or signing of the delivery docket transfers to the Purchaser.
• We strive to meet required delivery dates, but where not met, we will not be responsible for any loss, damage or sub sequential loss arising from any delay.
• Please unload pallets carefully, as boxes have the potential to fall. Remove one box at a time and use tape to secure the rest of the boxes on the pallet.

CUSTOMER COLLECTION

• The following is the maximum carrying capacity that Tile Space will allow when loading customer’s vehicles: Small cars, hatchbacks etc 200kg, Medium cars 300kg, Large cars & medium SUVs 350kgs, Large SUV’s & Vans 500kgs, Pickup trucks 650kgs, Single Axle trailer un-braked 459kgs, braked 1000kgs, Dual Axle trailer un-braked 1000kgs, braked 1500kgs.
• Per the Land Transport Act 1998, your order will only be loaded if it does not exceed the load capacity of your vehicle or trailer. You are responsible for ensuring the load is properly secured on or in your vehicle, please bring appropriate strapping if required.

QUANTITIES

• Order quantity: Ensure you include a percentage for cutting (we generally recommend 10-15% of the area to be tiled). Should you require additional tiles at a later date, we will endeavour to obtain the same batch. However, this is not always possible, so it is recommended you order a sufficient quantity to tile your project.
• All orders will be calculated to the nearest full box lot.

PRODUCT VARIATION / SUITABILITY FOR PURPOSE

• There may be variations in shade and size between the sample and the delivered goods (and between one batch of goods and another) due to the manufacturing process by which tiles are produced. Variation in shade and size is not a defect.
• We recommend additional goods should be retained to allow for wastage and repairs as the same batch may not be available at a future date.
• Nominal sizes are indicated, actual sizes can and will vary between batches/suppliers. If mixing tiles, compatibility should be confirmed prior to purchase.
• Whilst we may assist with and advise you in the selection of goods, it is your responsibility to ensure that the goods are suitable for the purpose you are using them for and that they comply with relevant regulations and specific requirements.

RETURNS & CANCELLATIONS

• Returns or order cancellations of saleable (excluding end of lines) in full unopened boxes, will be accepted within 30 days to any Tile Space branch. Proof of purchase must be provided.
• A 30% restocking fee applies to all returns.
• A 10% cancellation fee applies to any order cancelled and refunded after 7 days.
• No returns/refunds are applicable on End of Line tiles or tiles purchased from Tile Space Outlet.

TERMS OF PAYMENT

CASH SALE TRANSACTIONS

Ex Stock

• To secure an order, a 50% deposit is required.
• Payment in full is required in full before delivery. Includes any storage fees.
• Stock cannot be reserved for more than 3 days without a 50% deposit.
• Payment in full is required before delivery of product and falls due on the Agreed Supplied Date.
• Storage fees of $5 per pallet per week are incurred for every week beyond the Agreed Supply Date
• The deposit is refundable if order is cancelled within 7 days of order date.

 
Indent Orders

• To secure an order, a 50% non-refundable deposit is required.
• The balance is to be paid within 7 days of goods arriving into our warehouse or any TileSpace Offsite Facility.
• Indent order must be delivered within 30 days of good arrival.

TRADE ACCOUNTS

Ex Stock

• Payment is required in full per trading terms.
• To secure an order, a formal order number or email confirmation is required
• Storage fees of $5 per pallet are incurred for every week beyond the Agreed Supply Date

 
Indent Orders

• To secure an order, a 50% non-refundable deposit is required.
• The balance is to be paid within 7 days of goods arriving into our warehouse or any TileSpace Offsite Facility.
• Indent order must be delivered by Agreed Supply Date
• Storage fees of $5 per pallet per week are incurred every week beyond the Agreed Supply Date

INSTALLATION

• Please ensure the tiles you select have the correct technical characteristics including the PEI rating for the area being laid.
• Goods must be installed in accordance with best tiling practice, manufacturer’s directions, guidelines and relevant New Zealand building standards. We take no responsibility for product failure caused by non-observance of any such directions and standards.
• Please be aware that tile installation and laying constitutes aesthetic acceptance of goods. Any claims once tiles are fixed cannot be accepted.